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Frequently asked questions

Do you have any questions? Reach out to our customer support team or browse our knowledge base.

Is the free account unlimited?
Yes! The basic plan has everything you need to do the books online and you can use it for free as long as you want. We hope you'll like our premium features enough to upgrade of course but it's not needed to enjoy Gekko.
What types of payment do you accept?
We accept all major credit cards (including American Express) and direct bank transfers via iDeal (for dutch customers) or via Bancontact (for Belgium customers).
Do I have to sign a long-term contract?
There’s no contract on the monthly plan — you just pay as you go, and you can cancel any time without penalty. The annual plan is a one-year contract and our best value (15% discount!). You can choose to renew or cancel at the end of every year.
What’s your refund policy?
We do not refund initial payments, but in case you want to cancel your subscription and it was just renewed, you can ask for a refund within 10 days after the payment was subtracted. We will then refund your last payment in full. We will always be fair and reasonable about refunds but if you want to know more about the rules, please check our user agreement for more details.
Why does my country have a different price from other countries?
We determine the price for your area based upon the expenses we make for operating in your area. Differences in expenses between areas are exclusively caused by different pricing models from local partners. For instance, in some areas connecting your bank account costs up to 5 times more than in other areas. These differences are reflected in the price you pay for Gekko Premium.